Bitrix24 App Settings

Lead Duplicate Manager

Configure duplicate fields, time window, and lead routing stages in one place.

Portal status

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Duplicate Detection Fields

Choose lead fields used for duplicate matching and quickly filter long lists.

Lead fields for duplicate check

Select at least one field. Current duplicate engine uses PHONE/EMAIL, so include them for matching.

Set the period for considering an existing lead as a duplicate.

Time value

Time unit

Current window: 1440 minutes

Define stages for both duplicate and unique leads.

If duplicate found -> stage

If duplicate not found -> stage

Enable automatic lead routing